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The proliferation of smartphones has turned mobile devices into indispensable business assets. Review transcribed text and make basic corrections (e.g., fix typos).Ĭonsiderations when purchasing speech recognition software Recognize and support multiple languages/dialects.Īnalyze, correct, and monitor speech for transcriptions or recordings. Transcribe voice messages and audio files. Record audio or import/upload audio files into the system. Typical features of speech recognition software In fact, users now look at these solutions as a way to improve accuracy in their note-taking and documentation processes. However, as speech recognition systems approach near-human levels of accuracy, this concern has become virtually nonexistent. Customer service agents can document calls without typing, letting agents speed up the entire process of helping customers and improving overall customer service quality.Ī common misconception around speech recognition solutions is that such tools are error-prone. As an example, medical practitioners can document patient visits/appointments without having to manually record each note.

Speech recognition solutions free up users to focus on important tasks rather than taking notes.

The benefits of speech recognition softwareĪccording to a Stanford study, taking notes via dictation is three times faster than typing. Speech recognition software applications include interactive voice response (IVR) systems, which route incoming calls to the correct destination based on customer voice instructions. Speech recognition software can also power personal virtual assistants, facilitating voice commands that prompt specific actions. (aka voice recognition software) enables computers to interpret human speech and transcribe that speech to text, and vice versa.